Frontive Health Support

On the rare occasion that Frontive Health completely freezes or crashes and you are unable to access your information or restart the application, you may be able to login using a different browser as a temporary fix (for example, if your Safari browser freezes, try using Chrome). 

To fully resolve the issue, you should:

• Select 'New Support Ticket' at the top of the Support Page

• Include the following in the 'Ticket Submission' form shown below:
  • Your email address
  • A short subject
  • A description of what you were attempting to do (if not obvious from screenshot)
  • The type of device you are using -- phone, tablet, or desktop
  • Your operating system -- iOS, Android, other
  • Your browser -- Chrome, Safari, Firefox, other -- and browser version if possible
  • Use 'Attach a file' to include a screenshot from where you encountered the issue

One of our Support Representatives will contact you as soon as possible to resolve the issue.

NOTE: Frontive Support is available Monday - Friday during the hours of 7AM - 7PM PT, and Saturday from 9AM - 1PM PT.