Main FAQs

Library of Frontive Health FAQs

How do I start using Frontive Health?
Step 1: Sign the Frontive Health consent form Step 2: Go to FrontiveHealth.com to register IMPORTANT: The mobile phone number and email for Frontive He...
Fri, 1 Jul, 2022 at 2:16 PM
What if I don't receive an SMS verfication code at registration?
By far, the most common reason users do not receive an SMS verification code is because they mistyped their mobile number during registration.  If you d...
Thu, 30 Jun, 2022 at 4:04 PM
What does the "Unable to find a patient record" message mean?
Occasionally, we encounter an issue finding your information in your doctor's electronic health record (EHR). Usually, the issue is caused by a minor l...
Sat, 2 Jul, 2022 at 9:58 AM
How long can I use Frontive Health?
Your access to Frontive Health does not expire. However, the length of Frontive Health's ACTIVE support varies depending on your doctor's protocol...
Fri, 1 Jul, 2022 at 9:47 AM
What if my procedure gets cancelled or rescheduled?
Occasionally, a procedure gets cancelled or rescheduled. Frontive Health is designed to automatically detect these changes and update your information to re...
Fri, 1 Jul, 2022 at 10:33 AM
How do I use the Suggested Med Schedule?
Within the 'Medication' tab, the Suggested Med Schedule provides an approximate guide to help users organize their various medications by time-of-...
Fri, 1 Jul, 2022 at 2:16 PM
What if my instructions are different from the info in Frontive Health?
It's VERY IMPORTANT to remember that the information in Frontive Health reflects your surgeon's standard protocol for a procedure or treatment. Ho...
Mon, 4 Jul, 2022 at 12:52 PM
What if my prescription isn't listed in Frontive Health?
Medications in Frontive Health reflect your surgeon's standard protocol for your procedure. However, there are situations where all of your medications...
Mon, 4 Jul, 2022 at 12:51 PM
What if I can't find an answer in Frontive Health?
Frontive Health works closely with your doctor to provide extensive support before and after your procedure or treatment. However, you may have a question t...
Fri, 1 Jul, 2022 at 11:23 AM
Can I use Frontive Health to contact my doctor / doctor's office?
Frontive Health is NOT a two-way communication tool nor is it designed to alert your doctor or doctor's office at any time. If you need to contact your...
Wed, 6 Jul, 2022 at 8:19 AM